Sustainability

Sustainability policy

We Practice What We Promise

At Incradible, circularity is a structural choice, not a marketing position. We retain ownership of the furniture we supply, for the full duration of use. This places our economic incentive in the duration of use, not in the moment of sale. Our office and Experience Center are furnished with our circular collection: designed for lifespan extension, simple maintenance and high-grade take-back. 

We select manufacturers and partners on material composition, traceability and supply chain processing, not on purchase price or willingness to sign sustainability claims. 

What we promise is what we operationally deliver.

Four conditions

A service model only works if four things come together. Miss one, and it is not a circular service model. It is the same linear problem in a new wrapper.

One. Good materials from the start. Products designed to be taken apart, free of harmful substances, with traceable origin. You cannot build a circular service model on products designed for the bin.

Two. Service for the full duration. Maintenance, repair, reconfiguration when you grow or shrink. Not invoiced per action, but part of what we deliver.

Three. We stay responsible for what comes back. At end of use, every item goes back to the manufacturer who knows it, not to a random recycler. That keeps the material quality intact.

Four. Insight into what happens. Per workplace, per year: which materials, how much CO₂, what happens to returned furniture. Not a supplier statement, but actual data.

All four are needed. Three of four is not a circular service model

Total Impact of Ownership

An interior costs more than its price. Honest accounting looks further.

At the money. Not just the purchase price, but the capital tied up on the balance sheet, the loss when you have to replace early, and the disposal costs that are rising in the coming years.

At the impact. CO₂ per workplace per year, how often a product gets a second life, what actually happens to it at end of use.

At the rules. CSRD, Digital Product Passport, EmpCo, your own SBTi target. They all land in your procurement decision.

At your organisation. If it is 30% smaller in five years, or has a different workplace concept, can the furniture come along?

We call this Total Impact of Ownership, TIO. An extension of TCO, with the same structure but four dimensions.We help clients complete this analysis for their own situation.

VSME

Transparency Drives Progress

Transparency matters to us. That is why we voluntarily report on our sustainability performance using the VSME guideline for SMEs. The VSME report makes our emissions, material flows and social performance verifiable for clients who need to include us as a supplier in their own CSRD, ESG or SBTi reporting.It helps us track progress and communicate our impact clearly.

For scope 3 category 2 (Capital Goods, which covers office furniture), we provide product data per workplace, not only an aggregated claim. CSRD is not yet mandatory for us, but the reporting capacity we are building now is the same capacity that will be required later. Not overcompliance, but a workable way to meet client expectations.

B Corp

Business as a Force for Good

At Incradible, we are committed to creating positive impact. We are working towards B Corp certiifcation. B Corp assesses companies on five domains (governance, workers, community, environment, customers) against measurable standards, with independent audit. For us it is not a title alongside the business, but a test of how the business itself is structured. The difference with an uncertified sustainability claim is that B Corp requires visibility of where the organisation does not yet meet its own standard, along with a plan for improvement. Because business should not only generate returns it should generate impact.

 

ISO Standards 14001 / 9001

Structured, Responsible, Reliable

We are preparing implementation of an environmental management system under ISO 14001 and quality management under ISO 9001. ISO 14001 structures measurement and management of environmental performance: waste, emissions, energy. ISO 9001 does the same for the business processes that ensure quality and consistency. Both standards deliver not only internal control but also external verifiability. For clients who need to demonstrate under CSRD or EmpCo that their suppliers operate to standardised practices, this is a measurable foundation rather than a supplier statement.

WELL Building Standard

Healthy by Design

We believe a healthy workspace is as important as a sustainable one. Incradible designs support wellbeing in line with the WELL Building Standard v2, focusing on air quality, natural light, comfort, and mental health. Our collections promote clean indoor air, ergonomic solutions, and thoughtful layouts, creating spaces where people feel good and perform better. Just like in our own workspace in Breukelen. For us, sustainable design and healthy design are the same requirement. A product that introduces health risks into the workplace is not a fully circular product, regardless of its R-ladder position.

The 10R Model

Maximizing Circularity in Practice

At Incradible, we work to the R-ladder as defined in NPR 8313: ten circular strategies from high-value (Refuse, Rethink, Reduce) to low-value (Recycle, Recover). The ladder is not a scale on which every step adds the same value. R0 (Refuse) is structurally more valuable than R8 (Recycle), and R9 (Recover) removes material from the cycle rather than preserving it. For workspace interiors we work as high on the ladder as possible: reuse and lifespan extension before recycling, and recycling only where quality preservation is demonstrable. Downcycling and incineration are not circular outcomes.

ESG Reporting

Regulation Is Rising. Expectations Even Faster

CSRD compliance already applies to listed companies and is progressively widening its scope. CSRD also affects organisations that are not themselves threshold-bound: companies must report on the impact of their entire value chain, including suppliers. For scope 3 category 2 (Capital Goods, which covers office furniture), the SBTi coverage threshold sits at 67% for near-term targets and 90% for long-term net-zero. From 27 September 2026, the EmpCo directive makes every unsupported net-zero claim legally testable.

For clients who want their reporting to hold up under audit, we provide more than a supplier declaration. Every product in our collection has a Digital Circular Passport with material data, CO₂footprint and lifecycle data. The Interior Management Dashboard makes this data retrievable per workplace per year, in a format suitable for scope 3 category 2 reporting, EmpCo substantiation and independent audit.

The Incradible Collection

See our collection